Identified - We are currently investigating a service issue affecting a subset of customers. Some users have experienced performance degradation and brief periods of limited availability.
Our team is already identified the underlying causes and working on a permanent solution. The Global Permissions lookup on the Atlassian Jira side intermittently times out. As a result, requests that rely on this permission check become queued and cannot be processed in time, leading to delayed or failed responses for users. As a mitigation, we will refactor our permission-checking logic to avoid this dependency and prevent similar request backlogs in the future.
We apologize for the inconvenience and appreciate your patience while we work toward a permanent resolution.
Dec 19, 2025 - 13:10 CET
Our team is already identified the underlying causes and working on a permanent solution. The Global Permissions lookup on the Atlassian Jira side intermittently times out. As a result, requests that rely on this permission check become queued and cannot be processed in time, leading to delayed or failed responses for users. As a mitigation, we will refactor our permission-checking logic to avoid this dependency and prevent similar request backlogs in the future.
We apologize for the inconvenience and appreciate your patience while we work toward a permanent resolution.
Dec 19, 2025 - 13:10 CET
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Operational
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Partial Outage
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