Update - We identified the root cause and working together with Atlassian team to resolve it as soon as we can.
Jan 08, 2026 - 11:01 CET
Jan 08, 2026 - 11:01 CET
Identified - We are currently investigating a service issue affecting a subset of customers. Some users have experienced performance degradation and brief periods of limited availability.
Our team is already identified the underlying causes and working on a permanent solution. The Global Permissions lookup on the Atlassian Jira side intermittently times out. As a result, requests that rely on this permission check become queued and cannot be processed in time, leading to delayed or failed responses for users. As a mitigation, we will refactor our permission-checking logic to avoid this dependency and prevent similar request backlogs in the future.
We apologize for the inconvenience and appreciate your patience while we work toward a permanent resolution.
Dec 19, 2025 - 13:10 CET
Our team is already identified the underlying causes and working on a permanent solution. The Global Permissions lookup on the Atlassian Jira side intermittently times out. As a result, requests that rely on this permission check become queued and cannot be processed in time, leading to delayed or failed responses for users. As a mitigation, we will refactor our permission-checking logic to avoid this dependency and prevent similar request backlogs in the future.
We apologize for the inconvenience and appreciate your patience while we work toward a permanent resolution.
Dec 19, 2025 - 13:10 CET
About This Site
Welcome to Everit's status page!
Below you'll find status information for each of our products and services.
Timetracker - Time Tracking & Reporting
Degraded Performance
Jira Software Marketplace
Operational
Jira Software Purchasing & Licensing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.